When changing the size, please fill out the form, don’t forget to indicate the new size and send it with the goods to the address on the form (this way you will avoid unnecessary prolongation of the exchange equipment).
As soon as we receive the goods for exchange in the warehouse, we send an email about the acceptance of the exchange and send the new size. In case of any complications, we will contact you by email.
You have the right to exchange goods within 14 days of receipt. If the value of the goods is over €35, you don’t pay for the exchange of the goods, if the value of the purchased goods is lower, you pay additional postage when taking over the package.
We don’t cover the postal costs when sending the parcel to us, we cover the costs associated with sending the goods from us to you. Shipping is free only for the first exchange of goods.
Exchange of goods is only possible, if the goods have not been used, are not damaged, washed or dirty (stains, makeup, animal hair, torn label,...).